Refund policy
Natural Pawz Refund Policy
60-Day Money-Back Guarantee At Natural Pawz, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 60-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 60 days of the delivery date
- Requests made after 60 days from delivery are not eligible and will not be approved
- Shipping and handling fees are non-refundable
- Product returns are not required and not accepted
Refund eligibility is strictly limited to the 60-day window from the confirmed delivery date.
Non-Eligible Refunds The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 60-day guarantee period
- Subscription renewals or recurring charges processed after the 60-day window
- Orders that have already been processed or fulfilled once the 60-day period has passed
- Requests made outside the stated policy terms
No exceptions are made beyond the 60-day money-back guarantee.
Subscriptions If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 60-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
Agreement to Policy By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support If you have questions regarding refund eligibility, please contact our Customer Support team within the 60-day window at support@naturalpawz.co so we can assist you accordingly